Transaction history and balance enquiries
You can check your balance and get a full list of transactions online, or call the Cardholder Services numbers to receive automated card balances. Some ATMs will also be able to tell you your approximate balance.
Checking your balance
We recommend that you go to My Account where you can see your Cash Passport balance and any recent transactions immediately, or phone us and use our automated balance service. Some ATMs also provide balances, but as this isn’t necessarily the same rate that will be applied to your card, there may be slight variations in the totals.
Disputed transactions
If you have a query about a transaction or the balance on your card, complete our dispute form and send it to us at cardservices@travelex.com. You’ll need the latest version of the free Adobe Acrobat Reader to view this form. If you do not have Adobe Acrobat Reader installed on your computer, please click here to download it.
Please help us to help you by providing as much information as you can. We’ll send a response within 10 working days of receiving your query.
